CI/CD Pipeline Creation
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Summary
Developed a robust CI/CD pipeline using GitHub Actions to automate testing and deployment processes, enhancing software delivery efficiency.
About
Highly skilled Cloud & DevOps Engineer and Technical Support Specialist with proven expertise in AWS, Linux administration, CI/CD pipelines, and containerization. Adept at resolving complex technical issues, improving operational efficiency, and enhancing user satisfaction, as demonstrated by a 30% reduction in inventory discrepancies and successful management of a N100M loan portfolio with <2% PAR. Passionate about building reliable systems and optimizing user experience across both engineering and customer-facing domains.
Work
Freelance
|Technical Support Agent
Lagos, Lagos, Nigeria
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Summary
Provided comprehensive remote IT support for Windows/Linux systems, resolving diverse technical issues and enhancing user experience.
Highlights
Resolved complex application errors, OS failures, permission issues, and network problems across Windows/Linux systems, restoring critical functionality.
Configured virtual test environments, streamlining troubleshooting processes and facilitating effective training for new support agents.
Managed user accounts and file permissions while implementing basic hardening measures on Linux systems to enhance security.
Simulated ticketing workflows using Zendesk, Freshdesk, and HubSpot, developing real-time troubleshooting and customer communication skills.
Guided users through step-by-step resolutions, significantly improving product adoption and overall user experience.
Food Concepts Plc (Chicken Republic)
|Store Support Officer
Lagos, Lagos, Nigeria
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Summary
Supported system-based operations and ensured data integrity, contributing to efficient store management and compliance.
Highlights
Assisted with system-based operations and resolved minor IT-related issues, maintaining seamless daily workflows.
Managed store documentation, reports, and data transmission, ensuring 100% accuracy and compliance with operational standards.
Prepared weekly financial reports using Excel, providing critical data for management decision-making.
Ensured accurate inventory control and data management, successfully reducing discrepancies by 30%.
Food City Restaurant
|Internal Control Officer
Lagos, Lagos, Nigeria
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Summary
Enforced policy compliance and optimized operational efficiency, safeguarding assets and ensuring customer satisfaction.
Highlights
Ensured stringent policy compliance, operational accuracy, and proper documentation across staff, minimizing risks and upholding standards.
Achieved significant waste reduction and optimized product usage, directly contributing to cost savings and improved customer satisfaction.
Constructed and managed customer feedback and compliant channels, enhancing service quality and retention.
Monitored daily sales, payment invoices, and online payment receipts, successfully preventing any instances of theft or fraud.
Accion Microfinance Bank
|Account Officer
Lagos, Lagos, Nigeria
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Summary
Managed client accounts and loan portfolios, significantly contributing to financial inclusion and portfolio health.
Highlights
Opened over 60 savings accounts within the first 3 months, significantly expanding the bank's client base.
Managed a N100 million loan portfolio, maintaining a low Portfolio at Risk (PAR) of less than 2%.
Performed comprehensive financial analysis and risk assessment, ensuring sound lending decisions and portfolio stability.
Fostered financial inclusion by providing financial education to clients in the economy's lower pyramid, empowering economic growth.
Education
Crawford University
Ogun State, Ogun State, Nigeria
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B.Sc.
Banking & Finance
Languages
English
Certificates
Introduction to Cloud Computing (AWS Platform) & Cybersecurity
Issued By
HIIT PLC
Cloud Security / DevOps Engineering Training
Issued By
DigitalWitch Academy
Skills
Cloud & DevOps Tools
AWS: EC2, IAM, S3, CloudWatch, VPC, Route53, CI/CD & Automation: GitHub Actions, Git, Containerization & Orchestration: Docker, Kubernetes, Rancher, OpenLens, ArgoCD, Infrastructure as Code: Terraform, Monitoring & Security: Wazuh SIEM, Datadog, Wireshark, Scripting: Bash (basic automation).
IT & Technical Support Skills
Operating Systems: Windows OS, Ubuntu, Kali Linux, Networking: TCP/IP, DNS, LAN/WAN, VPN, firewalls, ITSM Tools: Zendesk, Freshdesk, HubSpot, Remote Tools: AnyDesk, RDP, System Administration: User management, patching, troubleshooting, Productivity Tools: Microsoft 365, Google Workspace.
Soft Skills
Excellent communication & customer relationship skills, Strong problem-solving and technical troubleshooting, Attention to detail and documentation, Fast learner, adaptable and proactive, Team collaboration & user-focused support.
Projects
Containerization Project
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Summary
Containerized applications using Docker and deployed them on Kubernetes clusters (local & Rancher) for scalable management and improved resource isolation.
GitOps Deployment
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Summary
Practiced deployment automation with ArgoCD on Kubernetes clusters, implementing GitOps principles for declarative infrastructure management.
Datadog Monitoring Setup
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Summary
Implemented comprehensive server monitoring, alerting, and dashboards using Datadog to ensure system health and performance.
AWS Static Website Hosting
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Summary
Deployed a live static portfolio website on AWS using S3, Route 53, and CloudFront, integrated with Freshworks live chat for enhanced engagement.
AWS Identity Management Project
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Summary
Built centralized Identity and Access Management (IAM) using AWS Organizations and IAM Identity Center for streamlined access control and improved security.
VMware Home Lab
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Summary
Configured a VMware Home Lab with Ubuntu, Kali, and Windows for system administration and penetration testing learning, fostering practical skill development.
Help Desk Simulation
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Summary
Configured Freshdesk and Zendesk environments to practice ticket triaging and user support workflows, honing customer communication and problem-solving skills.
Remote Troubleshooting
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Summary
Provided system diagnostics and support using AnyDesk, demonstrating remote technical assistance capabilities and efficient issue resolution.